New account setup

You've been invited to manage your IT operations with Remote Monitoring and Management (RMM) solution.

While there are many Multi-Factor Authentication (MFA) apps and services, this documentation covers MFA using Keeper Password Manager, our preferred identity and access management provider.

First, you should have received an invitation to the RMM. If you haven't, and would like to get started, contact [e-mail].

1. Follow the Accept button from the invitation email:

Invitation email (1)

2. Enter a unique password for your new account on the Relian Management website:

Choose a password (2)

Next, we'll setup Multi-Factor Authentication.

3. Select Authenticator App from the dropdown, then select and copy the unique key under the QR code pictured in the first image below (3). You can either right-click and copy or use the keyboard shortcut Ctrl + C

Setup Authenticator App (3)

4. Select the Keeper browser extension, and Create New Record

5. Give it the name Relian Management, then Next

6. Enter your email address in the Login field and the Website Address https://relian.rmmservice.ca

Create new record with Keeper (4)

Naming record in Keeper (5)

Entering record details in Keeper (6)

7. Scroll down and select Add Two-Factor Code in the Keeper New Record window.

8. Select Setup next to Manual Entry

9. Enter Relian Management as the Issuer (9.1), enter your email in the Account field (9.2), paste the unique key you copied earlier into the Secret Key field (9.3), and Add (9.4)

10. Save to finish

Add Two-Factor Code (7)

Setup Manual Entry (8)

Adding Secret Key (9)

Save (10)

11. In Keeper, select the copy icon beside the Two-Factor code to copy the code to your clipboard
12. Switch to the Relian Management website tab, and paste using Ctrl + V into the Authentication Code 1 field. Wait until the circle timer refreshes, and repeat steps 11 and 12 for Authentication Code 2

In Keeper, the circle to the left of the Two-Factor code appears blue while the code is valid, and will generate a new code each time the circle timer runs out.

Relian Management setup wizard (12)

13. Upon successful account creation, you'll see your Company Dashboard, which contains a general overview of all devices in your company.

Company Dashboard (13)

Congratulations! Your account is setup and secured by Multi-Factor Authentication. Now you're ready to manage your devices.